Return and refund policy

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the date you have received an item that you have ordered.

When exercising your right of withdrawal:

You must notify us that you regret your decision. The notification must be sent to us at support@vrgaming.store within 14 days of receipt of the goods. Your message must clearly state your name, address, e-mail address, order number and the goods to be returned.

You should return the products to us immediately and at the latest within the statutory 14 days after the withdrawal notice.

You as the buyer are responsible for the postage when exercising the right of withdrawal. If you purchase your own transportation service, we do not reimburse returns that are lost along the way, so we recommend that you choose a shipping option with tracking. Returns must also be sent as a business parcel as returns sent to an agent are not collected.

For a fee of 9,99 EUR / 14,99 EUR, you as a customer can choose to receive a return slip (DHL) as a pdf to print. The fee will be deducted from the amount refunded to you when we process your return.

We reserve the right to deduct from the amount of the refund an amount equal to the depreciation in value compared to the original value of the product in case of used or damaged product.

Address to be used for returns:
VRGaming
C/o Postpac AB
Elleholmsvägen 1
27436 Skurup, Sweden

We reserve the right to deduct from the amount of the refund an amount equal to the depreciation in value compared to the original value of the product in case of used or damaged product.

We will refund the money within 14 days of receiving the return if you exercise your right of withdrawal or if a refund has been decided in a complaint case.

The right of withdrawal does not apply to:

• Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
• Products that have the nature of a sealed audio or video recording and where the seal has been broken by you.
• Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
• Services that have been completed and where you have expressly agreed to the service commencing without the right of withdrawal.

For more on the legal right of withdrawal, see here.

Complaints and claims

Should the product be damaged or incorrectly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the defect free of charge.

You must always contact us for approval before returning a defective item.

The complaint must be sent immediately after the defect has been discovered.

How do you proceed with a complaint?

Any errors and defects should always be reported to support@vrgaming.store, stating your name, address, e-mail address, order number and a description of the error.

If we fail to rectify the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We pay for return shipping in case of approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. In case of complaints, we follow the guidelines of the Swedish Complaints Board, see arn.se.